Privacy Policy
Last updated: 2024-06-09
At EL TEMSAH GROUP, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
Return, exchange and refund policy.
What will you need?
The original purchase invoice and the original packaging of the product are required for all returns and exchanges. We refund the money in the same way as the original payment method. In case of credit card payment, we are not responsible for any bank charges that may be deducted by the bank.
For example, purchases made using credit cards will be refunded to the same card account.
The following purchases cannot be returned.
1. Products that have been ordered specially and tailored for you.
2. Products that have been assembled or installed.
3. Accessories, bedspreads and mattresses after removing their packaging cover.
4. Products purchased from display in showrooms with same condition.
This Return Policy is to enhance your legal rights and the commercial warranties we provide.
In the event that all return criteria are not complied with, we reserve the right not to accept to return the product.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@eltemsah-group.com
- Phone: +201229922955